If the problem cannot be replicated in a Supported Configuration, then Veritas has no obligation to investigate or attempt to resolve the problem. However, if the problem can be replicated in a Supported Configuration, we will investigate the problem in that Supported Configuration and attempt to resolve it. Please note we have no obligation to attempt to resolve problems that cannot be replicated in a Supported Configuration.
#Backup exec 2014 scl software#
If you experience a problem with the Licensed Software in an Alternative Configuration or if your issue deals with script that was not developed by Veritas or an authorized consulting partner, then we may ask you to reproduce the problem in a Supported Configuration environment.
As a consequence, your Licensed Software would then be operating in an Alternative Configuration.
A “Supported Configuration” might be converted into an Alternative Configuration where a vendor modifies one of its components that is part of the original Supported Configuration. Veritas makes no warranty with respect to use of Licensed Software in an Alternative Configuration and any such use is at your own risk. Veritas does not support Alternative Configurations, and we have no obligation to provide Support Services to Licensed Software in an Alternative Configuration. Sometimes a customer may choose to use our Licensed Software in an “Alternative Configuration”, namely, an environment that has not been validated, approved, or verified to operate with our Licensed Software or which does not support such Licensed Software or only supports limited functionality. Our Licensed Software is designed to interoperate with many types of systems, applications, and hardware. If a particular service pack or version is not listed as specifically supported by Veritas, it may work fine but it has not been explicitly tested by Veritas with Backup Exec and may not be eligible for support. However, due to the number of combinations, it is not possible to test all combinations for compatibility. Veritas provides reasonable effort to qualify Backup Exec with as many different operating systems, service packs, hardware platforms, database application service packs, and other applications as possible.
#Backup exec 2014 scl update#
In these situations where the base or major version of the product is listed as supported in this document but the minor maintenance update is not, Veritas will provide “reasonable effort” support on these versions until specific testing of them has completed. version 1.x.x.x) that may not be explicitly listed in this document. Manufacturers of these products may frequently release minor version updates to their products as maintenance during their product’s normal life cycle. The contents of this document including 3rd party applications, databases, operating systems, in combination with Veritas products represent what has been tested in Veritas labs, or in Veritas-supervised partner labs, but is not intended to be a complete list of supported products and versions. If the original vendor has ceased providing support for a version of their product, Veritas also will no longer be able to provide support on that product in combination with our products. Veritas Technical Support, for the combination of Veritas and 3rd party products listed in this document, is conditional on the 3rd party product being supported by the original manufacturer or vendor.
Veritas will cooperate with 3rd party vendors and attempt to assist in the diagnosis of problems found between the 3rd party products and Veritas products. Veritas support of 3rd party manufacturer products:.The following guidelines regarding this Software Compatibility List (SCL) should be understood: This document lists the available operating systems, platforms, and applications specifically supported by Veritas to be compatible with Backup Exec ™ 21.
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